Honeyglaze Inc. ("Honeyglaze," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at honeyglaze.store or use our platform services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: When you create an account, we collect your name, email address, company name, and billing information.
- Store Data: When you connect your e-commerce platforms, we access product catalogs, pricing data, order information, inventory levels, and advertising metrics as necessary to provide our agent services.
- Communication Data: When you contact us via forms, email, or chat, we collect the content of those communications.
- Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, timestamps, and device information.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI agent services
- Execute autonomous operations on your connected marketplaces as directed by your configured goals and guardrails
- Train and improve our machine learning models (using aggregated and anonymized data only)
- Send you service-related communications, including agent activity notifications and approval requests
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share data with third-party vendors who assist in providing our services (cloud hosting, payment processing, analytics), subject to confidentiality agreements.
- Marketplace APIs: To operate on your behalf, we transmit data to connected marketplace platforms (Amazon, Shopify, etc.) as required for agent execution.
- Legal Requirements: We may disclose information if required by law, subpoena, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and intrusion detection systems. Your marketplace API credentials are stored in encrypted vaults and never exposed in logs or to human operators. While no method of electronic storage is 100% secure, we continuously monitor and improve our security posture.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing of your data for certain purposes.
- Restriction: Request limitation of processing in certain circumstances.
To exercise any of these rights, contact us at privacy@honeyglaze.store. We will respond to verified requests within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for the website to function properly (session management, authentication).
- Analytics Cookies: Help us understand how visitors interact with our website to improve our services.
- Preference Cookies: Remember your settings and preferences for future visits.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
8. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Honeyglaze Inc.
Email: privacy@honeyglaze.store
Wyoming, USA